Shipping policy
We are committed to providing you with the best possible service and ensuring your products reach you safely and in a timely manner. Please take a moment to read our shipping policy to understand how we handle shipping and delivery of your orders.
Order Processing:
- Order Confirmation: After placing an order on our website, you will receive an order confirmation email. This email will contain your order number and a summary of your purchase. Please review it carefully to ensure accuracy.
- Processing Time: Orders are typically processed and shipped within 1-2 business days, except during peak holiday seasons or under special circumstances. You will be notified via email if there are any delays with your order.
Shipping Methods:
We offer flat rate standard shipping on all orders to the continental United States. Standard shipping typically takes 3-7 business days for delivery.
International shipping is unavailable at this time. Shipping times and costs may vary, and customs duties and taxes may apply.
Order Tracking:
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through our website or the carrier's tracking portal.
Shipping Delays:
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, carrier delays, or customs inspections may cause delays. We appreciate your patience and understanding in such situations.
Delivery Address:
Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders that are misdirected, lost, or delayed due to incorrect or incomplete addresses.
Shipping Restrictions:
Some products may have shipping restrictions based on their size, weight, or destination. Please review the product page and check local regulations if you are uncertain about whether a product can be shipped to your location.
Returns and Refunds:
For information on returns and refunds, please refer to our Return Policy.
Contact Us:
If you have any questions or concerns about our shipping policy or the status of your order, please don't hesitate to contact our customer service team at channellock.com/contact-us/.
*Last Updated: September 2023*
